Re-Setting Passwords in Voice Mail

As system administrator, you have the ability to delete a password from any mailbox. By following these steps, you delete the existing password (without knowing what it was). You can then log-in to the mailbox and enter a new password if desired.

  1. Call the Voice Mail, press POUND 6, STAR 999.
  2. Enter password if requested, followed by # (POUND)
  3. Listen for the prompt and dial 4 or 5 for "other features" (this depends upon the model of system you have)
  4. Dial 1 (Mailbox Setup)
  5. Dial 3 (Reset Password)
  6. Enter the mailbox number in which you wish to delete the password
  7. Press 1 to delete the password

When satisfied with recording, press STAR STAR STAR to exit or POUND 6 for another function